Reliant Energy
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Reliant Energy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reliant Energy has 1.4 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Reliant Energy to a friend or colleague.
- Rating Distribution
Pros: That i had electricity, Customer service, Few outages.
Cons: Poor at best in obtaining resolution of a bill, Pricing, That they ripped me off and fleeced me.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Reliant Energy has 1.4 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
71% of users would likely recommend Reliant Energy to a friend or colleague.
- Rating Distribution
Pros: That i had electricity, Customer service, Few outages.
Cons: Poor at best in obtaining resolution of a bill, Pricing, That they ripped me off and fleeced me.Recent recommendations regarding this business are as follows: "Ask multiple questions from multiple sources to make sure all is done.", "Nothings done yet", "Be careful do not give them information", "DONT GIVE THEM SNY INFORMATION", "Read your emails. They cut your power".
Most users ask Reliant Energy for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Reliant Energy Reviews
"To get power to my power pole to my home"
Gave me the steps on what to do and numbers needed to start and finish and I found everything very helpful User's recommendation: Helpful
"Need emergency order for new service"
I called reliant 022724 to start new service for the trailer we bought from an individual. The trailer stayed in the same place. It had been there for 5 years....
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Houston, Texas
Need emergency order for new service
I called reliant 022724 to start new service for the trailer we bought from an individual. The trailer stayed in the same place.
It had been there for 5 years. The previous owner had service through a different provider and he requested they stop billing on 2-29. So today about 9:45am my service went off. I called Centerpoint and they referred Me back to reliant.
They said since service was stopped I would need a permit from the city of Pearland and I can call reliant and explain I need an emergency order to get service on. I called Reliant and they said I have to have the permit for service which is required from city of Pearland. I called the city to get the permit and they said a master electrician would have to pull the permit because Centerpoint requires one not the city. By this time Im crying and asking for service to be turned on since only the person paying is me and Ill get whatever is needed.
Im 72 my husband is 75 and hes a partially disabled Vietnam Vet. Ive explained all of this to everyone I talked to. No luck. I called the person we bought the trailer from and he got his provider to turn his service back on.
I called reliant before the former tenant called for his service to stop I have email from reliant thanking me for being a reliant customer. I dont understand what I did wrong. If I was told on the 27th I needed a permit I would have gladly gotten one so I would have uninterrupted service. Im very pissed and will not recommend reliant to anyone.
I was very happy after placing my order on the 27th. I sent them a copy of my id and they were happy. Now today I no longer have service. I was given conflicting answers as to what had to be done.
You shouldnt treat anyone like this especially a senior citizen. Heartless and uncaring.
- Large company with to much red tape
Preferred solution: Service
User's recommendation: Ask multiple questions from multiple sources to make sure all is done.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Need device,I’m a elderly,disabled,& it’s very cold in my house
User's recommendation: Nothings done yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Employee changed my electric company to Reliant without my permission
- Employee changed my electric without my permission
Preferred solution: Do not change my electric company from the one I have
User's recommendation: Be careful do not give them information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I was switched from my Company to reliant without my permission
User's recommendation: DONT GIVE THEM SNY INFORMATION
Dallas, Texas
Resolved: Got my paperwork turned in. I sent me up for a date that they don’t work on. Never contacted me to let me know if I was going to get my service.
Company fixed the issue and I have been provided with apology. My turn on date was confused.
I was not notified that the issue was resolved. Kept calling, kept getting the runaround your automated system does not work well at all.
User's recommendation: Make contact let the customer know what’s going on
Houston, Texas
Because I sent you my problem that you kept my $200:00
Houston, Texas
Power outage
Round Rock, Texas
Called phone number listed as pissed off. When phone answered, no one to take complaint. Transferred my call around. After five minutes on hold, mplaints
Tried calling number listed as "pissed off" then I was transferred from place to place. Hung up after nine minutes.
No one acted like they knew why I was talking to them. Then put on hold for five minutes..
I'm considered as a valued customer. LIAR!!!
If I'm so valued, why do you want to play games with me. Customer of seventeen years.
You charge me your highest rate because I don't want to play your games. Sign up for a foolish contract. I'm looking for another company because I AM NOT TREATED AS A VALUED CUSTOMER. Charging me highest rates.
Shame on you.
go somewhere else. They don't value
You here.l
Dallas, Texas
No estimate of when my electricity can be restored, and I paid my bill at Reliant
User's recommendation: Disappointment
Unsatisfied customer
- Ugly customer svs
- Ugly rude people put u on hold indefinitely
Preferred solution: Apology
User's recommendation: Do not use this provider !!! They don’t care about u
Round Rock, Texas
After seventeen years they are charging me highest rates possible.
User's recommendation: Use a different energy provider
Houston, Texas
Electricity cut off
User's recommendation: Read your emails. They cut your power
Irving, Texas
To have electric turned on
San Antonio, Texas
We recently bought a trailer on Lake Corpus Christi and the seller said they were using Reliance so I called to have the electric put in my name and they said they did not service this area. So I call
Houston, Texas
Bill averaging
About
,
Reliant Energy is aimed at the providing of residential, business and innovational solutions for a wide range of clients which it has been servicing for many years. Reliant Energy states that homeowners who have cooperated with it save 16% on the electricity bills. Thus, in order to always stay in touch with the clients, this company executes 24 hour a day customer support. Besides, residential clients can change plans and use paperless billing along with the offered automatic payment setup. The headquarters are located in Houston, Texas. The already described smart electricity solutions company is either represented in media and has profiles in social networks. Among the innovation services, here can be named Reliant Solar Solutions which are aimed at household and business usage.
Reliant Energy is ranked 328 out of 1540 in Utility category
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