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Summary of Reliant Energy Customer Service Calls

34 TOTAL CALLS
74% SUCCESSFUL CONNECTIONS
04:06 AVG CALL DURATION
20% ISSUES RESOLVED

Customers Contact Reliant Energy to Ask about:

Payments and Charges:

  • “My bill”
  • “Pay bill”
  • “Pay my bill”

Staff:

  • “New service”
  • “Move service”
  • “Did they switch my service over”

Other:

  • “New customer”
  • “I have called 6 times”
  • “For lights”

About Reliant Energy

Top 5 Dislikes about Reliant Energy

Poor at best in obtaining resolution of a bill

Summary

Reliant Energy is aimed at the providing of residential, business and innovational solutions for a wide range of clients which it has been servicing for many years. Reliant Energy states that homeowners who have cooperated with it save 16% on the electricity bills. Thus, in order to always stay in touch with the clients, this company executes 24 hour a day customer support. Besides, residential clients can change plans and use paperless billing along with the offered automatic payment setup. The headquarters are located in Houston, Texas. The already described smart electricity solutions company is either represented in media and has profiles in social networks. Among the innovation services, here can be named Reliant Solar Solutions which are aimed at household and business usage.

Reliant Energy reviews and complaints

Reliant Energy is ranked 158 out of 792 in Utility category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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