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We signed up for average billing, and we have never, at any of our homes of the same square footage, been charged such high electrical costs! Even when the AC was off all day, or if we went out of town and turned it off.

So when I decided to cancel service, and got my final bill, not only did I owe the monthly charges, they tacked on an additional $468.00, for what they called, the balance due from the averaging billing plan. I have used averaging with other companies, and never owed this when I cancelled with them.

We will never go back to Reliant! It never saved us a dime, only cost us out the rear.

Reason of review: Not as described/ advertised.

Monetary Loss: $468.

Preferred solution: Full refund.

Location: 1201 Fannin St, Houston, TX 77002, USA

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